Heist & Co. wants you to be happy with your purchase.
You may return your merchandise, within 10 days of purchase for a full refund if you are unhappy for any reason. Item(s) must be returned in its original packaging, unopened/unused for a full refund. We do not accept items back that have been opened or used unless the product is damaged or defective. Shipping charges are not refundable. Please note that we can process returns and refunds only for items purchased directly from Heist & Co. Items sent as gifts from our website can only be returned by the original sender. All other gift orders can be exchanged by the recipient for identical merchandise in the event that the item arrived damaged.
How to Return Merchandise
If you would like to return an unopened/unused item, please follow these instructions:
Heist & Co.
17233 Newhope St. Ste. C
Fountain Valley, CA 92708
The buyer is responsible for all shipping & handling fees for items returned to Heist & Co. We do not refund shipping fees. Returns are usually processed within a week of arrival and may take 1-2 billing cycles for the refund to appear on your statement.
All returned items must be unworn/unused merchandise in its original packaging within 10 days of receipt of purchase. Items that do not meet these criteria or are non-returnable, will be denied.
If you need to return a product (see how to return merchandise) a refund will be issued to the same method of payment that you used for the original order. Please note that there will be a $1.50 restocking fee applied to each item returned for a refund. After receiving and inspecting the returned item(s), a refund will then be issued in an amount equal to the product purchase price less any applicable restocking fees and return shipping costs.
We’ll send you an automatic email as soon the refund is successful. Depending on your financial service provider, it may take a few days for the transaction to appear on your statement. We are unable to submit refunds to any payment method other than the one originally used for the order. We cannot offer checks or other forms of reimbursement.
Item(s) approved to be exchanged is dependent on our stock’s availability. Any price difference will be the buyer’s responsibility.