Privacy Policy

Heist & Co. has created this privacy policy to demonstrate our commitment to the privacy of the users of our website.  Please read the following to learn more about our privacy policy and how we treat personally identifiable information collected from our visitors and users.

What this Privacy Policy Covers

This privacy policy covers Heist & Co.’s treatment of personally identifiable information collected by Heist & Co. through a website owned and operated by Heist & Co.

Information We Collect

Heist & Co. understands that your confidentiality is important and we’re committed to protecting your privacy.  During your use of this site, you may be asked to provide certain information which will help us provide you with a superior shopping experience and to keep you updated on our products, services and promotions.

You can visit this site without revealing any personal information.  However, Heist & Co. does need certain personal information if you wish to purchase our products, register for an account or receive Heist & Co. emails and newsletter.

Where required, this information may include your personal contact information and/or your company contact information.  Heist & Co. will use this information to reply to your questions or inquiries, to provide you with requested products, to set up your account and may also use this information to contact you regarding new products.

Your Account

When you place an order, you will have the option to check out as a guest or to create an account.  If you decide to create an account, you will be prompted to provide a username and email address.  Using your account information, we may send you communications that we believe are relevant to you.  Heist & Co. may also ask you to accept marketing emails.  These emails will promote new products and offer you with incentives and discounts you may use for future orders. You may opt-out at the time of creating your account and you can request to be added to our lists at a later time by sending an email to support@heistandco.com.

Customer Reviews

Heist & Co. is pleased to hear from our customers and welcome your comments regarding our products.  We include customer reviews on our website to allow other customers to see what you think about a product.  These reviews may contain personally identifiable information, such as your name, should you choose to use your first and/or last name.  We also allow you the option of sharing your review anonymously by entering a “nickname” when submitting your review.  To request removal of your personal information from these reviews, contact us at support@heistandco.com.  In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Other Information You Provide

We may collect additional information that you choose to give us.  An example of this is when you participate in giveaways, sign up for special discounts or promotions, communicate with us by email, phone or otherwise, provide product reviews, or provide alternative delivery addresses.

Security

Unfortunately, no data transmission over the internet can be considered 100% secure.  However, when you place an order online, your personal information and credit card or debit card information are encrypted using SSL encryption technology before being sent over the internet.  SSL technology allows for the prevention of your information from being stolen or intercepted while being transferred to us and once we have received it.  Your credit card information is always stored in encrypted form in a restricted-access database that is away from our website database so it is not connected to the internet, to keep it safe from hackers.

Cookies

To personalize and enhance your browsing and shopping experience, we use a feature on your internet browser called a “cookie.”  Cookies are small files that your web browser places on your computer’s hard drive.  Cookies are created when you use your browser to visit a website that uses cookies to keep track of your movements within the site, help you resume where you left off, remember your registered login, preferences and other customization selections.   Although we do not store personal information in cookies, we do tie cookies to a customer member ID which is then used to pull personal information out of the database for identification purposes.  Cookies also let us know how you found us.  Cookies are not used to access information entered on the secure server.

Your Consent

By using our Web site, you consent to the collection, use, and disclosure of information in accordance with the terms of this privacy policy.  Heist & Co. reserves the right to modify or amend this policy at any time.  If a material change is made to this policy, we will notify you here, by email. Should you have any question about your consent please contact us at support@heistandco.com.

Your Feedback

Customer service is really important to us and welcome your comments.  If you have questions or comments about our privacy policies, feel free to send us an email at support@heistandco.com or you can write to us at:

Heist & Co.
17233 Newhope St. Ste. C
Fountain Valley, CA 92708

Last updated on September 22, 2013.

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